Privacy Policy

Effective Date: October 6, 2025

Last Updated: October 6, 2025

This Privacy Policy explains how Healing House, Inc. (“Healing House,” “we,” “our,” or “us”) collects, uses, and protects personal and health-related information when you visit our website or engage with our programs and services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Scope

This Policy applies to:

  • Visitors to healinghousekc.org and its subpages.
  • Individuals who contact us, submit online forms, or participate in Healing House programs or services.

It does not apply to third-party websites that may be linked from ours.

2. Information We Collect

Personal Information

We may collect:

  • Name, address, phone number, and email address
  • Employment or demographic information you voluntarily provide
  • Messages or inquiries submitted through online forms
  • Health-Related or Clinical Information

If you inquire about or participate in treatment services, we may collect information related to:

  • Substance use history and assessment results
  • Treatment participation and progress notes
  • Case management or coordination records

This information is considered Protected Health Information (PHI) and is governed by HIPAA and Missouri Department of Mental Health confidentiality rules.

Automatically Collected Information

  • When you visit our website, we may automatically collect:
  • IP address, browser type, and device ID
  • Date, time, and pages visited
  • Cookies and analytics data for site performance and security

3. How We Use Your Information

We use personal and health-related information to:

  • Provide and improve our programs and treatment services
  • Respond to inquiries and manage admissions
  • Maintain records as required by law
  • Send updates or newsletters (you may opt out at any time)
  • Ensure compliance with legal, regulatory, and accreditation requirements

We do not sell, rent, or trade personal or health information.

4. Protected Health Information (PHI)

Healing House complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state laws.

PHI is used or disclosed only for:

  • Treatment – coordinating or managing care among providers
  • Payment – verifying eligibility, billing, or reimbursement
  • Operations – quality improvement, training, and compliance

We do not disclose PHI without your written authorization, except as required by law (for example, cases of suspected abuse, public health reporting, or court orders).

Clinical records are retained for at least seven (7) years after the last date of service, or longer if required by law.

Healing House maintains a separate Notice of Privacy Practices, available upon request, describing how medical information may be used and disclosed under HIPAA.

5. Data Sharing and Third Parties

We may share limited information with trusted vendors who assist in operating our website and services, including:

  • IT hosting, data storage, or communication platforms
  • Google Analytics, Google reCAPTCHA, and Constant Contact
  • Professional, legal, or compliance support

All vendors operate under written confidentiality agreements and may not use data for their own purposes.

All information is stored and processed within the United States.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, maintain security, and analyze site performance.

You can adjust browser settings to block or alert you about cookies. However, some cookies are essential for website functionality.

7. Data Security and Retention

We use administrative, technical, and physical safeguards to protect your data, including:

  • Encryption of data in transit and at rest
  • Multi-factor authentication and role-based access
  • Regular staff privacy and security training
  • Routine audits of our systems and processes

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

Despite these safeguards, no system is completely secure. We encourage you to avoid sending sensitive details through unsecured email.

8. Your Rights

You may:

  • Request access to your personal or health information
  • Ask us to correct or update information
  • Request deletion of certain data (subject to legal retention requirements)
  • Withdraw consent for marketing communications

Requests may be submitted by email, phone, or through our online contact form.

9. Children and Minors

Our website is not intended for children under age 13.

For minors receiving treatment or services, parental or guardian consent is required before any data is collected.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised “Last Updated” date.

If updates significantly affect how we handle PHI, we will notify affected individuals in advance by email or public notice..

11. Contact Us

Healing House, Inc.
4505 St. John Avenue
Kansas City, MO 64123

By email: Email Us
By phone number: (816) 920-7181
Use our online Contact Form